Return and Refund Policy

Returns

Aetheria Scents has a 3-day return policy, meaning you must request a return within three days of receiving your order.

To qualify for a return, the product must be:

• Unopened, unused and unsprayed

• In its original condition and packaging

• Sealed and free from damage or tampering

• Accompanied by the receipt or proof of purchase

To request a return, email aetheria.ae@gmail.com with your order number and the reason for your request.

If your return is approved, we will provide instructions on how and where to return your order. Products returned without prior approval will not be accepted. Return arrangements and any applicable delivery charges will be confirmed during the approval process.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery. Contact us immediately if your perfume arrives damaged, leaking or defective, or if you receive the incorrect product.

Email aetheria.ae@gmail.com with your order number and clear photographs or videos of the product and packaging so we can assess the issue and provide an appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for perfumes that have been opened, sprayed, used, unsealed or removed from their original packaging.

The following items are also non-returnable:

• Personalized or custom-made products

• Complimentary gifts, samples and promotional items

• Gift cards

• Sale or final-sale items

Perfumes may contain alcohol and can be classified as flammable liquids. Please do not return any product until you have received instructions from Aetheria Scents.

These exclusions do not apply when a product is damaged, defective, incorrectly supplied or otherwise protected under applicable consumer law.

Exchanges

We do not offer direct exchanges for opened or used fragrance products.

For an eligible unopened product, the fastest way to receive a different fragrance is to request a return and place a separate order after the return has been approved.

European Union Cooling-Off Period

If an order is delivered within the European Union, applicable consumer law may provide a 14-day right to cancel an eligible online purchase without giving a reason.

Products must be returned unused, unopened and in their original condition and packaging. Opened, used or unsealed products may be excluded where permitted by applicable law. Mandatory consumer rights take priority over Aetheria Scents’ standard 3-day return policy.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact aetheria.ae@gmail.com.